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What to Do If You Can’t Redeem a Xbox Code Once the app is open, select your gamerpic (at the top left).Press the Start button and enter Xbox into the search bar, then choose the Xbox app from the results shown.Also, note that these instructions are only for the Xbox Windows app, as you can’t currently redeem a code on the Xbox app for mobile. It’s easy to redeem an Xbox code via the Xbox app for Windows but bear in mind that you’ll need to ensure you have the Xbox app for Windows installed on your PC before you get started. Redeeming an Xbox Code in the Xbox Windows App

There are a couple of ways you can do that, including using the Xbox app for Windows or through the Microsoft Store. If you’re at your PC or away from your Xbox console, it might be more convenient to redeem your Xbox code on your PC. How to Redeem a Xbox Code on a Windows PC Follow the on-screen prompts to finish redeeming your code.Turn on your console and press the Guide button on the controller.